Refund & Cancellation Policy

Glitore offers paid monthly and annual recurring plans for both candidates (e.g., Glitore Premium) and companies (e.g., Employer Pro).

• Billing Cycle: All plans are billed in advance at the start of your billing cycle (monthly or annually).
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled beforehand.

You can cancel your active subscription plan at any time:

• Go to Settings > Subscription & Billing in your account dashboard.
• Click Cancel Subscription and follow the prompts to confirm your cancellation.
• Alternatively, contact our billing support team at support@glitore.com to cancel.

Note: Upon cancellation, your premium benefits will remain active until the end of your current billing period. No future automatic renewals will occur.

We evaluate refund requests on a case-by-case basis. Below are the general parameters:

• Double Billing / Overcharging: If you are accidentally double-billed due to a system error, you will receive a full refund for the duplicate transaction.
• Trial Periods: If a trial period was advertised, you will not be charged if you cancel before the trial concludes.
• Unused Service Period: If you purchase an annual plan and decide to cancel within 7 days of purchase without using premium benefits, you may be eligible for a partial refund.

All other payments are generally non-refundable once the billing cycle begins.

Once a refund claim is approved by our billing department:

• Processing Window: Refunds are initiated within 5 to 7 business days.
• Settlement: It may take another 5 to 10 business days for the refunded amount to appear in your original payment source (bank account, credit card, etc.), depending on your financial institution.

If you have any questions, concerns, or wish to request a refund, please open a ticket with our support or billing teams: